Privacy Policy
Kukulla – Operated by Instahub Inc.
Effective Date: October 10, 2026
1. Introduction
Welcome to Kukulla.
Kukulla is a children’s entertainment and educational platform featuring Albanian-language animated videos, interactive games, quizzes, and learning activities.
Kukulla.com and the Kukulla Android application (collectively, the “Services”) are operated by Instahub Inc., a company registered in Canada.
We take the privacy and safety of children and their families seriously. This Privacy Policy explains what information we collect, how we use it, the services involved in processing it, and the choices available to parents and guardians.
Data Controller / Operator: Instahub Inc.
Country: Canada
Privacy Contact: info@instahub.ca
Business Address: Toronto, Ontario
2. Information We Collect
We collect information necessary to operate Kukulla and provide its educational and entertainment features.
Parent or Guardian Account Information
When an adult registers for Kukulla, we may process:
Email address
Firebase Authentication account identifier
Authentication information and security tokens
Google Sign-In information, when that option is available
Account creation and login information
Technical information necessary to secure the account
Authentication credentials are processed through Firebase Authentication.
Child Profiles
Parents and guardians may create profiles for children within their accounts.
A child profile may include:
A chosen profile name or nickname
Age
Selected avatar or emoji
Profile settings
Saved learning progress
We recommend using nicknames instead of children’s full legal names.
Children are not required to provide their full legal names to use a child profile.
Viewing and Learning Activity
To provide personalized features and restore progress, Kukulla may record:
Videos watched and viewing activity
Watched Reels
Liked and bookmarked content
Saved playlists
Video playback progress
Answers submitted to quizzes and educational games
Correct and incorrect answers
Learning categories and educational scores
Related account and profile identifiers
This information helps families resume activities and track learning progress.
Technical and Usage Information
Our systems may process technical information such as:
App and device identifiers
App version and device characteristics
Usage events and viewing duration
Service requests
Technical errors and diagnostic information
Security-related activity
The exact information processed may vary between the Android application and Kukulla.com.
3. How We Use Information
We use information to:
Create and maintain parent or guardian accounts.
Provide child profiles and personalized learning experiences.
Remember liked videos, playlists, and viewing progress.
Save quiz answers and educational results.
Deliver videos, games, and educational activities.
Maintain the security and reliability of Kukulla.
Troubleshoot technical problems and improve functionality.
Respond to parent or guardian support requests.
Meet applicable legal obligations.
We do not intend to require children to provide unnecessary personal information to access educational content.
4. Third-Party Technology Providers
Kukulla uses third-party technology providers to operate its services.
Google Firebase
We use Firebase Authentication and Cloud Firestore for account authentication and associated user data.
Firebase may process account identifiers, email addresses, authentication-related information, child profile records, saved preferences, and educational progress.
Railway
Railway hosts Kukulla’s backend services, including video metadata, platform configuration, and certain analytics and usage records.
Bunny.net
Bunny.net provides video hosting and delivery.
When videos are played, the video delivery infrastructure may process technical request information needed to provide streaming services.
Other Services
Our website may also use hosting, contact forms, email services, or other integrations. We will update this policy as additional services are introduced or existing integrations change.
Third-party providers may process information in Canada, the United States, or other regions depending on their infrastructure and service configurations.
5. Children’s Privacy and Parental Involvement
Kukulla is designed for children and families.
Parents or guardians are responsible for creating and managing accounts intended for family use.
We aim to minimize the information associated with child profiles. Children do not need to provide a full legal name to create a learning profile.
Where applicable law requires parental consent for the collection or processing of children’s personal information, Kukulla will use appropriate consent and parental-control procedures.
Parents or guardians may contact us to ask questions about their child’s information or to request access, correction, or deletion.
6. Advertising and Sponsored Content
Kukulla may introduce sponsorships or advertising arrangements.
If advertising is displayed in child-directed experiences, we will apply the relevant privacy and children’s advertising requirements.
We do not intend to use children’s personal information for personalized advertising.
Any future advertising technology or marketing integration will be assessed before activation.
7. Information Submitted Through Kukulla.com
Parents or guardians may contact Kukulla, suggest content ideas, request customized videos, or submit other materials through available website features.
Depending on the feature used, we may receive:
Contact information voluntarily provided
Messages and content suggestions
Files or artwork submitted by a parent or guardian
Information required to fulfill a requested service
Where submissions include children’s drawings, photographs, voices, or other identifiable information, additional permissions and submission terms may apply before materials are published or reproduced.
8. Data Security
We use technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, or loss.
These measures include authentication mechanisms, administrative access controls, and secure network connections where supported.
However, no internet-based service can guarantee absolute security.
We periodically review our systems, service providers, access permissions, and data-protection practices.
9. Data Retention
We retain personal information only as long as reasonably necessary to provide Kukulla’s services or meet applicable legal and operational requirements.
Different retention practices may apply to:
Parent accounts
Child profiles
Learning progress
Viewing and usage analytics
Security logs
Backups
Voluntarily submitted materials
[INSERT VERIFIED RETENTION PERIODS AND BACKUP DELETION PRACTICES BEFORE PUBLICATION.]
10. Parent and Guardian Rights
Parents and guardians may contact us to request:
Access to personal information associated with their account
Correction of inaccurate information
Deletion of eligible account or child-profile information
Information about our data-handling practices
Withdrawal of consent where applicable
We may take reasonable steps to verify the identity of the account holder before processing a request.
Some information may need to be retained where required or permitted by applicable law.
Privacy Contact: [INSERT PRIVACY EMAIL]
11. Account and Data Deletion
Parents and guardians may request deletion of their Kukulla account and associated information.
Deletion requests may include child profiles, saved playlists, learning progress, and other account-linked records, subject to applicable legal retention requirements.
Account Deletion Page: https://kukulla.com/delete-account/
In-App Deletion: [INSERT VERIFIED IN-APP DELETION PATH]
Information about the deletion process, any retention exceptions, and applicable timelines will be provided through the account deletion page.
12. International Data Processing
Kukulla is operated by a Canadian company and may serve families outside Canada.
Our technology providers may store or process certain information in other countries.
Where personal information is transferred internationally, we will apply appropriate protections required by applicable privacy laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to Kukulla’s services, technology, legal obligations, or data-handling practices.
The effective date at the top of this page will be updated when changes are made.
Where required, we will provide additional notice of significant changes.
14. Contact Us
For privacy questions, concerns, or requests relating to personal information, please contact:
Instahub Inc.
Operator of Kukulla
Canada
Email: info@instahub.ca
Mailing Address: Toronto, Ontario
Website: https://kukulla.com