Account & Data Deletion
Kukulla — Operated by Instahub Inc.
Last Updated: October 10, 2026
Request Deletion of Your Kukulla Account
At Kukulla, we respect the privacy of families and children. Parents and guardians can request the deletion of their Kukulla account and its associated personal information at any time.
This applies to accounts created through the Kukulla Android application.
1. How to Request Account Deletion
To request deletion of your Kukulla account:
Send an email to info@instahub.ca.
Use the subject line Kukulla Account Deletion Request.
Include the email address associated with your Kukulla account.
State whether you wish to delete your entire account or are requesting removal of specific data.
You do not need to have the Kukulla application installed to submit a deletion request.
We may ask you to verify account ownership before processing the request. Please do not send passwords or sensitive identity documents.
2. What Information Will Be Deleted?
When a verified request to delete an entire account is completed, the deletion process will cover associated information, including where applicable:
Account information and authentication records
Child profiles and profile settings
Saved videos, likes, and bookmarks
Playlists and viewing history
Video playback progress
Quiz answers, scores, and educational progress
Other personal information associated with the account
If you only wish to delete a child’s profile rather than the entire family account, please specify this in your request.
3. What Information May Be Retained?
Certain limited records may be retained where necessary to comply with applicable laws, resolve disputes, prevent fraud or misuse, or maintain service security.
Any retained information will be limited to what is necessary for the applicable purpose.
Information stored in system backups may remain temporarily until those backups are replaced or deleted according to the applicable retention schedule.
[Before publication: specify verified backup retention periods and any categories of account data that must legally be retained.]
4. What Happens After a Deletion Request?
Once we receive your request:
We will review the request and verify account ownership where necessary.
We will process eligible deletion requests in accordance with applicable privacy laws.
We will contact you if additional information is required.
We will confirm when the deletion request has been completed.
Deleting an entire account means its associated child profiles, saved preferences, playlists, and educational progress will no longer be available.
5. Deleting Your Account Through the App
Kukulla is implementing an account-deletion option accessible from the app’s account settings.
Until this feature is available, you may initiate a request using the email process described above.
6. Contact Information
For account deletion, personal information requests, or privacy questions:
Instahub Inc.
Operator of Kukulla
Ontario, Canada
Email: info@instahub.ca
Website: https://kukulla.com
Privacy Policy: https://kukulla.com/kukulla-privacy-policy/
Terms of Service: https://kukulla.com/terms-of-service/